Date(s) - 21/03/2018 - 23/03/2018
8:30 am - 5:30 pm
La Maison Royale Hotel Nairobi
Categories No Categories
Participants from diverse professional backgrounds;
Managers, human resource personnel, researchers, information managers, library staff from academic institutions and special libraries, knowledge managers, archivists, records managers, information technology staff, administration staff, lawyers and the para-legal personnel, financial services personnel, executive support staff, Senior managers, and operations staff.
Besides the physical assets, people are the most important resource in an organization. Organizations must embrace knowledge management to ensure that they maximize the use of all the knowledge resources in their possession and keep relevant in today’s rapidly changing business environment. Knowledge management cuts across the whole enterprise.
As with many physical assets, organizations understand that the value of knowledge can erode over time. It can get out-of-date fast.
Over time, it can become irrelevant too. How about employee skills? Worse still, organizations can lose the knowledge in their possession when employees leave the corporation. How does your organization therefore ensure that it retains the knowledge of its employees when they leave the organization? This Knowledge Management training will provide solutions that will ensure retention of knowledge, that the knowledge in your organization is both up-to-date and relevant, and that knowledge creation is not just a reserve of a few people or certain departments in the organization.
Course Content Outline
- Defining knowledge
- Knowledge Management Definitions
- The Knowledge Pyramid
- Knowledge Conversion: Concepts; Advanced Concepts; Practical Application
The Core KM applied Sciences that are key to successful KM implementation
- Linking Knowledge Management to organizational strategies and success
- KM Historical Perspective: Lessons Learned
- Comparative Value and practical Concepts of Knowledge Models
- Strategic Thinking: Concepts and KM Applications
Improving organizational KM through Knowledge assessment
- Knowledge Audits, Analysis and Strategy
- Overview of the various methods and techniques for evaluating an organization’s utilization of possessed knowledge
- Benchmarking and measurement practices that assist an organization’s assessment of knowledge management efficiency, functionality, and potential
- Information Technology and other enablers of KM
- Critical Success Factors for the knowledge Audit
- Understanding the Context of Electronic Records Management
Sources of knowledge and Information in your organization/Matching the KM Audit to KM Services in your organization
- Does the KM in your organization align with the Vision/Mission/Values
- Benchmarking and ‘Best Practices’
- Innovative ways to do Knowledge Mapping/Planned Initiatives
- Knowledge Transfer and Leveraging Retention
- Deployment de-brief Infrastructure; Internal Web, Exit Interviews, Employee Profiles Creation of a Knowledge Centre
- Just In Time KM; Directories, Interactive Forums and Governance processes
- Personal knowledge and employees Influence in the Workplace
Leadership and Change Management
Importance of relevant technologies, combined with human resource management strategies, change management and organizational culture as an integral part of successful information and knowledge management.
- What is Change Management?
- How will Change Management be implemented in your organization?
- KM needs a Champion
- How will KM look like in your organization?
- Principles of organizational architecture, strategic learning, group behavior and performance, interpersonal influence, leadership, and motivation.
What’s the Enterprise-Wide Knowledge Agenda?
- Strategic Planning Basics/”strategy vs. strategic”
- Visioning vs. Planning
- Determining Strategic Direction
- KM: Low-Cost and No-Cost Techniques
- Infrastructure and Matching to Knowledge Requirements
Building the Knowledge Culture: Establishing the Organization’s Intellectual Capital as Its Primary Asset
- Why a Knowledge Culture?
- What Is Knowledge Culture?
- Role of Knowledge Culture
- Impact of Knowledge Culture
- Hindering factors to Knowledge Culture
- Enterprise-Wide Knowledge Services and the Knowledge Culture
Identify the required components for implementing a knowledge management framework within an organization
- Steps of starting a knowledge management program in your organization
- Knowledge Leadership: defining and leading the way
- Explicit Knowledge Sharing Skills
- What are Learning Organizations?
- Providing continuous learning opportunities
- How organizations use learning to reach their goals
- Link individual performance with organizational performance
- Fostering inquiry and dialogue, making it safe for people to share openly and take risks
- Embracing creative tension as a source of energy and renewal
- Knowledge- Learning Relationships; Framework of Organizational Learning & KM Connection
- Learning While Doing Curve Practical Applications; Peer Assists; Action Reviews; retrospect
We are looking forward to equipping your staff with the knowledge that will enhance their current skills and yield improved business growth in today’s highly interactive and dynamic business environment.
A certificate of participation will be issued.
3 Day Training
Each participant – US $ 550 Only (Plus VAT)