For employees and their managers to communicate and collaborate effectively, they need to be able to express their views and ideas clearly, concisely, and confidently. This Communication and Interpersonal skills training course is designed for all employees in the organization. The course will enhance employees’ self-awareness and understanding of the strengths of each team member. This insight is useful in building a cohesive team.

This 2 day course will develop sustained high quality working relationships among employees and their managers. Employees will also feel motivated to perform at their best. Team leaders, cluster leaders, unit managers, and senior managers on a daily-basis need to tailor their content and style to various audience and are usually looking for insights on how to effectively make good business decisions; hence the need to promote free-flowing communication. Managers will turn employees’ weaknesses into strengths so that they can encourage their employees to perform at their best. The attendees will also learn how to manage themselves better, especially when facing work situations which cause them stress, how to influencing others, and learn how to sell their ideas and products effectively.

Course Content

At the end of the training, the delegates will learn;

• Meaning of communication

• Types of communication

• Ways we communicate

• Meaning of intrapersonal communication; concepts and criteria

• Components of interpersonal communication skills

• Factors influencing effective communication

• Challenges of interpersonal communications

• How to influence others with or without authority

• Thinking On Your Feet (… and keeping your foot out of your mouth) (make bold)

• Working in a culturally diverse environment; Why other people behave and react as they do

• Ethical and unethical behavior

• Leadership Styles

• Dealing with criticism

• Cultivating power without being intimidating

Target Audience
Participants from diverse professional backgrounds; Managers, human resource personnel, researchers, information managers, library staff from academic institutions and special libraries, knowledge managers, archivists, records managers, information technology staff, administration staff, lawyers and the para-legal personnel, financial services personnel, executive support staff, Senior managers, and operations staff.