Introduction to Knowledge Management

Besides the physical assets, people are the most important resource in an organization. Organizations also understand that the value of knowledge can erode over time. Worse still, organizations can lose the knowledge in their possession when employees leave the corporation. Organizations turn-over has increased three-fold in the last couple of years due to the economic down-time and a near recession. How does your organization therefore ensure that it retains the knowledge of its employees when they leave the organization? This 3 day training is intended to address, answer and give practical solutions on the need and benefits of knowledge management in organizations:
Understanding knowledge management and its concepts
Knowledge audit, analysis and strategy
Knowledge sharing culture
Streamlining operations to reduce costs by eliminating redundancies or unnecessary processes
How organizations capture the knowledge in their employees’ minds so that it can be useful in developing the organization
Enterprise-Wide Knowledge Agenda
Components for implementing a knowledge management framework
Leadership, motivation and change management
Learning Organizations

Target groups
Participants from diverse professional backgrounds; Managers, human resource personnel, researchers, information managers, library staff from academic institutions and special libraries, knowledge managers, archivists, records managers, information technology staff, administration staff, lawyers and the Para-legal personnel, financial services personnel, executive support staff, Senior managers, and operations staff.