Customer Service

Date/Time
Date(s) - 22/08/2019 - 23/08/2019
8:30 am - 5:00 pm

Location
Naivasha

Categories No Categories

The foundation, survival and profitability of any business enterprise is dependent on one key factor: the customer. The founder of Walt-Mart, Sam Walton puts it more bluntly; “There is only one boss, “The Customer”. And he or she can fire everybody in the company from the Chairman down, simply by spending their money somewhere else.”

This simple statement cannot be overemphasized particularly today when businesses are facing severe challenges such as competition, shifting customer tastes and preferences.These challenges must be overcome-and the overcoming of these challenges cannot be possible without the participation, involvement, and unwavering commitment to customer service excellence. This 2 day training is aimed at empowering managers to be catalysts of excellent customer service in their organizations.

Course Content

●Clearly see the correlation between responsive management and service excellence
●Understand how managers behavior and practices determine quality of service rendered to customer
●Model, coach and mentor others
●Evaluate at a personal and corporate level the customer service commitment
●Set up enduring systems whose number one priority is the customer
●Guide, inspire, support and encourage their teams towards customer service excellence
●Nurture a corporate culture that is customer focused, create an environment that promotes excellence by streamlining all possible barriers such as structures, processes and procedures.

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